Department of Veterans Affairs (VA) Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE)

Phoenix Cyber has strong and relevant past performance in the delivery of cybersecurity and technology services to U.S. Federal Government agencies. We support the Department of Veterans Affairs (VA) Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) program by providing digital and related cybersecurity services.

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VA SPRUCE Contract

  • Joint Venture: One Phoenix Solutions | www.onephoenixsolutions.com  
  • Solicitation #: VA-23-00053369 
  • Contract Period of Performance: Five years 
  • Contract Ceiling: $2.4 billion 
  • Contract Holder:  One Phoenix Solutions (Phoenix Data Security Inc. DBA Phoenix Cyber as member of JV) 
  • CAGE: 9PW60 
  • UEI: XFS1D6ZB5FC5 
  • Point of Contact: Trey Brundige | [email protected] | (888) 416-9919 

Contract Overview

The Department of Veterans Affairs (VA) Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) is a frictionless vehicle through which VA can acquire top-quality professionals and industry partners to deliver exceptional user experiences. The SPRUCE Indefinite Delivery Indefinite Quantity (IDIQ) contract connects VA employees with best-in class industry partners to deliver high-quality digital products in accordance with Office of Information Technology (OIT) Working Principles. OIT Working Principles:

  • Embrace “Better, Faster, Safer” – Deliver more value by building momentum through continuous, incremental, well-tested changes.
  • Automate When Possible – Adapt out processes, our organization, and our technology to automate away manual, error-prone, and tedious work.
  • Deliver What Matters – Maximize results for Veterans by working with our users and stakeholders to prioritize work based on what will drive the biggest impact to the outcomes that matter.
  • Encourage a Safe and Transparent Culture of Learning – Nurture and build a culture around exploration, collaboration, and innovation – all while celebrating success along the way.
  • Trust and Empower Focused Teams of Experts – Foster empowered teams of specialists to take ownership of their products and services.
  • Standardize and Re-Use – Create an organization that collaborates on winning approaches, reuses processes and technology, and maximizes shared knowledge and resources.

SPRUCE supports VA’s digital modernization initiatives by ensuring VA has streamlined access to the modern commercial services required to deliver excellent products to VA’s internal and external users. Successfully delivering such products often requires VA to obtain commercial delivery services supported by teams with capabilities in: Software development and operation; Technical advising and architecture planning; Service design and user research studies; Data
science and data analytics; Product support operations. The objective of this effort is to provide VA with a method to obtain such delivery services. Specifically, SPRUCE will meet the following goals:

  1. Give VA streamlined access to exceptional companies that specialize in the development of digital services using modern technologies.
  2. Create a contract mechanism that promotes rapid delivery, applying private sector best practices, and measurable outcomes.
  3. Scale the success accomplished in the current Customer Experience, DevOps and Agile Releases (CEDAR) IDIQ while expanding access to exceptional vendors with more diverse skillsets and enabling larger task orders as appropriate.
  4. Ensure VA can rapidly adopt commercial technology and design-industry best practices such as those described in the Office of Management and Budget’s (OMB’s) Digital Services Playbook.